Returns Policy

ACTFL Online Store Policy on Returns and Exchanges

Returns

Customers have 30 days from the date of receipt to be eligible for returns. Shipping fees are not refundable and all items must be in resalable condition. Bookstores may only return up to 50% of original order. Customers will need to include a copy of their invoice and a letter of explanation. A 15% restocking fee will be charged on all returns.

eBooks

All eBook sales are final and nonrefundable. Customers experiencing difficulty with their purchase(s) have 30 days from the date of receipt to contact ACTFL for information on obtaining another copy of the eBook.

After the 30 days, customers will be charged a $5 replacement fee per eBook that needs to be re-downloaded or resent. Once the replacement fee is paid, a replacement eBook will be provided by ACTFL.

 

Customers must download an eReader software like Calibre (or any other e-reader program) before attempting to open the files. EBooks cannot be opened or viewed in your browser, Word, Adobe, or any other similar program, only by an e-reader program; please make sure to have one installed. eBook download links are accessible through the emailed receipt, and will be active for 72 hours.

Exchanges

Damaged shipments must be reported within 10 days of receipt for an exchange. No other exchanges will be allowed.

Any questions? Please contact Customer Service at (703) 894-2900 or membership@actfl.org.